Overview

At Ideal Indiska Livs, your satisfaction is our top priority. We are committed to providing high-quality, authentic Indian and Pakistani groceries to our customers across Sweden and Europe. This policy outlines the terms and conditions for returns and refunds to ensure a clear and fair process for everyone.

Our 14-Day Return Policy

We offer a 14-day return window for eligible items. This means you have 14 days from the date you receive your order to request a return.

Eligibility for a Return

To be eligible for a return, the following conditions must be met:

The item must be non-perishable.
The item must be unused, unopened, and in its original, sealed packaging.
The item must be in a resalable condition.
You must provide a proof of purchase (your order number or receipt).

Non-Returnable Items

For health, safety, and quality reasons, we cannot accept returns on the following items:

Perishable Goods: Fresh produce (vegetables, fruits), dairy products (paneer, yogurt), and all frozen items.
Opened or Used Products: Any item that has been opened or has a broken seal.
Clearance Items: Products marked as "Final Sale" or on clearance.

How to Initiate a Return

We have a simple process for returns, whether you are our neighbour in Stockholm or a customer in Germany, Denmark, Finland, France, Norway, Spain, the Netherlands, or any other European country.

1. For Customers in Sweden:

In-Store Return (Stockholm): You are welcome to return eligible items directly to our physical store. Please bring your proof of purchase with you.
- Our Address: Ideal Indiska Livs, Bandhagsplan 4, 12434, Bandhagen Centrum, Stockholm.
Return by Post (Sweden-wide):

1. Please contact us first via WhatsApp at +46 728 494 801 or email at [email protected] to notify us of your return.
2. Once confirmed, you can ship the item back to us. Please note that return shipping costs are the responsibility of the customer, unless the return is due to our error (e.g., wrong or defective item sent).

2. For Customers in Europe (outside Sweden):

To initiate a return from any European country, please contact us first via WhatsApp at +46 728 494 801 or email at [email protected].
Our team will provide you with instructions and the return address.
Return shipping costs for international orders are the responsibility of the customer, unless the return is due to an error on our part. We recommend using a trackable shipping service.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

Processing Time: If approved, your refund will be processed automatically to your original method of payment within 5-10 business days.
Please Note: It may take some additional time for your bank or credit card company to process and post the refund to your account.

Frequently Asked Questions (FAQ)

Q: What happens if an item in my online order is out of stock?
A: We operate a busy physical store in Stockholm, and occasionally an item may sell out before an online order can be processed. If this happens, we will contact you immediately to offer a full refund for that item or suggest a suitable alternative. Your satisfaction is our priority.

Q: I received a damaged or incorrect item. Who pays for the return shipping?
A: If you receive a defective, damaged, or incorrect item, please contact us immediately. In such cases, Ideal Indiska will cover the cost of return shipping. We may ask for a photo of the item to help us resolve the issue quickly.

Q: Can I return items I bought in the physical store via post?
A: We recommend returning items bought in-store directly to the store. However, please contact us if you have special circumstances, and we will do our best to assist you.

Q: I am in France/Germany/Denmark. How long will my refund take?
A: The refund is processed by us within 5-10 business days. The time it takes to appear in your account depends on your international bank's processing times, but the process is initiated from our end promptly upon approval.

Contact Us for Any Questions
If you have any further questions about our return and refund policy, please do not hesitate to reach out to our friendly team.

Email: [email protected]
Phone/WhatsApp: +46 72 849 4801

Ideal Indiska Livs reserves the right to update or modify this policy at any time. Please check this page for the most current information.

Refund & return